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Radar/satellite No Data

#1 User is offline   Dj0287 

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Posted 12 March 2010 - 03:09 AM

Hi STAR Team ever since yesterday morning my radar/satellite hasn't had any data (clouds/precip) on it..it still loops thru the past 5 hours but there isn't anything on it..however the radar/satellite on the LDL during programming doesn't have any problems and is showing clouds and precip. If there is anything you could do STAR Team it would be greatly appreciated.

Thanks

ID 23299 Gulfport, MS.

#2 User is offline   Dj0287 

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Posted 16 March 2010 - 12:36 AM

Thanks STAR Team for getting the Sat/Rad problem fixed...but it has been shifted up a bit and zoomed in is there anyway it can be shifted back and zoomed out like it was previously showing the Gulf of Mexico?

Thanks STAR Team

#3 User is offline   TWC STAR Team 

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Posted 16 March 2010 - 06:48 AM

We have been working on this for a few days (corruption)...I am testing a frame which is closer to what you previously saw. We'll see if this works. If it does not work, we will have to stay with what you have now. I deployed what you are seeing now so you have at least some data.

#4 User is offline   Dj0287 

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Posted 16 March 2010 - 02:41 PM

View PostTWC STAR Team, on 16 March 2010 - 07:48 AM, said:

We have been working on this for a few days (corruption)...I am testing a frame which is closer to what you previously saw. We'll see if this works. If it does not work, we will have to stay with what you have now. I deployed what you are seeing now so you have at least some data.



Thank you STAR Team I really appreciate it!!

#5 User is offline   Dj0287 

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  • WxSTAR ID #: 23299

Posted 23 March 2010 - 11:02 PM

View PostTWC STAR Team, on 16 March 2010 - 07:48 AM, said:

We have been working on this for a few days (corruption)...I am testing a frame which is closer to what you previously saw. We'll see if this works. If it does not work, we will have to stay with what you have now. I deployed what you are seeing now so you have at least some data.



Hey STAR Team I was wondering if there has been any progress with the corruption problem and if the frame you tested for the area worked?

Thanks STAR Team!

#6 User is offline   TWC STAR Team 

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Posted 24 March 2010 - 06:13 AM

I put your star up in-house and saw images. Are you not seeing a radsat?

#7 User is offline   Dj0287 

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Posted 24 March 2010 - 01:29 PM

View PostTWC STAR Team, on 24 March 2010 - 07:13 AM, said:

I put your star up in-house and saw images. Are you not seeing a radsat?



I am seeing a radsat and it is the previous frame before the corruption...Thanks for everything STAR Team!

#8 Guest_Mike_*

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Posted 24 March 2010 - 04:05 PM

STAR Team, there is a similar issue with a lot of West Coast STARs where the satellite almost never shows a full 10-hour loop. It's been like this for about two years now. Could this be looked into?

#9 User is offline   TWC STAR Team 

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Posted 25 March 2010 - 06:46 AM

What is your Weather ID # on your I-star Mike?

#10 Guest_Mike_*

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Posted 27 March 2010 - 08:03 AM

View PostTWC STAR Team, on 25 March 2010 - 06:46 AM, said:

What is your Weather ID # on your I-star Mike?
I'm not a viewer of any of the west coast STARs, but I've noticed this error happening to all the STARs in that area that use a satellite map.

#11 User is offline   LocalOnThe8s 

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Posted 27 March 2010 - 11:15 AM

Aren't you Mike M on the forums? Why aren't you logged in?

#12 User is offline   Dj0287 

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Posted 03 April 2010 - 09:56 AM

View PostDj0287, on 24 March 2010 - 02:29 PM, said:

View PostTWC STAR Team, on 24 March 2010 - 07:13 AM, said:

I put your star up in-house and saw images. Are you not seeing a radsat?



I am seeing a radsat and it is the previous frame before the corruption...Thanks for everything STAR Team!



Hey STAR Team it seems like my radsat frame has been shifted north a bit from the previous frame...I was wondering if it could be shifted back south to the previous frame showing more of the Gulf of Mexico. I appreciate your help!

ID 23299 Gulfport, MS.

#13 User is offline   TWC STAR Team 

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Posted 05 April 2010 - 06:47 AM

View PostDj0287, on 03 April 2010 - 11:56 AM, said:

View PostDj0287, on 24 March 2010 - 02:29 PM, said:

View PostTWC STAR Team, on 24 March 2010 - 07:13 AM, said:

I put your star up in-house and saw images. Are you not seeing a radsat?



I am seeing a radsat and it is the previous frame before the corruption...Thanks for everything STAR Team!



Hey STAR Team it seems like my radsat frame has been shifted north a bit from the previous frame...I was wondering if it could be shifted back south to the previous frame showing more of the Gulf of Mexico. I appreciate your help!

ID 23299 Gulfport, MS.


Hey DJ,
Yes, image was put back to an image which shows more of the gulf this am. On Friday, I had to change the image farther north for a test in-house fix to the issue you initially reported some time ago. Software Engineering was working on a solution and we chose your box as a test. You should start seeing images you were more accustomed to over the next few hours.

#14 User is offline   Dj0287 

  • Weather STAR 4000
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  • Joined: 08-May 07
  • Location: Gulfport, MS.
  • First name: D.J.
  • Cable provider: Cable One
  • Channel: 032
  • WxSTAR: IntelliStar
  • WxSTAR ID #: 23299

Posted 05 April 2010 - 11:39 AM

View PostTWC STAR Team, on 05 April 2010 - 07:47 AM, said:

View PostDj0287, on 03 April 2010 - 11:56 AM, said:

View PostDj0287, on 24 March 2010 - 02:29 PM, said:

View PostTWC STAR Team, on 24 March 2010 - 07:13 AM, said:

I put your star up in-house and saw images. Are you not seeing a radsat?



I am seeing a radsat and it is the previous frame before the corruption...Thanks for everything STAR Team!



Hey STAR Team it seems like my radsat frame has been shifted north a bit from the previous frame...I was wondering if it could be shifted back south to the previous frame showing more of the Gulf of Mexico. I appreciate your help!

ID 23299 Gulfport, MS.


Hey DJ,
Yes, image was put back to an image which shows more of the gulf this am. On Friday, I had to change the image farther north for a test in-house fix to the issue you initially reported some time ago. Software Engineering was working on a solution and we chose your box as a test. You should start seeing images you were more accustomed to over the next few hours.



Oh okay I understand..I havent had a chance to check yet but if its no problem when you change the image could you shift it far enough south to where the precip indicator banner is over Northern Mississippi if its no trouble...thanks for the explanation and I really appreciate everything you do STAR Team!
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